I can only give you the right that has become very impersonal here on Ysense.
Unfortunately, it is a familiar sign when large companies are acquiring smaller companies.
The only thing that is focused on is that you cut the product so that you do not have to provide so much yourself, outsourcing is also one of the things you use a lot in connection with taking over companies.
I have many times on various websites wondered that it is called customer service, as in most cases it could be more called lack of customer service.
Unfortunately, the world has become cold and cynical, no one takes over a company for the sake of coziness, no, money must be made and preferably the investment must be made in the shortest possible time.
The good old days will never come back