Arvind9 wrote: Site does not say you have to click on a invite you are doing it at your own will,you have the option to not click
Uhhh that's the whole point in why people are here, click on stuff, work, get paid. The most reasonable thing they CAN do is ad a WARNING when you click on Toluna invite, a pop-over appears, you are given a notice, then you can continue or just abort, a very simple way for site to disclaim all liability, a simple pop-over confirmation. Yes it's true that not everyone reads the forum, so this pop-over would be doing all the work, otherwise if people are clicking on stuff, it is under the assumption that it is working and that they will be paid ! Some people are already aware of Toluna and they still work knowingly, because they have no problems sending a SS to support and getting paid, that is their own will, but there are people, potentially new members who are not aware of this, and have no interest in forum, so they will click on the survey multiple times until they realise they were not paid and immediately think "SCAM". Bad communication can really have a negative impact on a company's reputation. As a matter of fact, according to Prodege's general TOS, they are not responsible for offers / surveys that do not track or do not pay, though it is known that few people even read the terms of service, so a pop-over would be best to remind the user each time they attempt something that does not work.
As to how much the site is profiting from this, nobody can know for sure, it is known that Toluna is no crediting for members, BUT is it crediting for the company ? Is Prodege being paid for those surveys by Toluna, if not, then who is profiting from this issue, Toluna. I find it deplorable, disgusting even that Toluna, with all the resources they have, cannot find a solution. I remember a very long time ago many years ago, thinkaction faced massive fraud on its platform, and GPT site owners were losing money big time, due to an open exploit members were using on GPT sites, called "pixel firing". Surveys confirmed through pixels in those days, so members of such sites were manually firing the pixels to get paid, even when they did not complete a single survey...... ThinkAction is owned and operated by, yep you guessed it, Toluna.....Eventually they fixed things and plugged that hole. If it was a bug where Toluna could lose money, example members were getting paid triple the value, you can be sure that Toluna would work day and night and find the solution or even pause the offer (not allow site to carry it)......But in this case conveniently, it is not incurring losses to Toluna, otherwise they would be in a rush to fix it, just like they took immediate action against the fraud on "ThinkAction" the platform they were operating........ And since the issue not global and Toluna is working fine on all other sites, this is probably why they are not in much rush if it is concerning only 1 site ........but they sure would be quick if it was costing them (Toluna) money.
SO in my opinion it makes no damn sense to keep survey / offer campaigns unless they are working !!! OR at minimum they should keep them but with a confirmation pop-over so that 100% of their member base understands what they are getting into - Members who are INFORMED, CONFIRM and decide to CONTINUE with Toluna, no longer have a VALID reason to complain on forum or anywhere else that they are not getting credited, since they were informed and willfully decided to work on something that does not pay, and refuse to contact support for payment.
One thing as FACT and 100% sure, Toluna is definitely benefiting from this bug, because upon completion of the survey, their clients get charged. Clients pay on a "per completion", so Toluna is definitely making money from all those survey completions, make no doubt about it....and whilst members are being paid cents, clients are billed $$$$ per complete, translating to several dollars, depending on the deal they have and market, so it's big money for Toluna.
I think it is time consuming to send tickets each time so I took my own decision, I do not work on Toluna invites here, in fact I have not received a single Toluna invite - I only have OpinionSurveys which is run through ThinkAction, operated by Toluna, but I don't do those here, I do them on another site which pays $1 per completion, up to 5 a day, and no credit issues with Toluna there.
Whilst Toluna is a reliable provider of surveys, from the time I remember working with them directly in the distant past, their support was absolutely horrible, so I am not surprised that there are delays figuring out the issues they have here....
That said, I think ySense also deserve a part of the blame, they should consider that majority of the member base do not read the forums, and it really does not look good when new members join and find out on their own - that is killing potential activity from new referrals, for people who promote site, so yeah ySense needs to take part of the responsibility as well, in my opinion both ySense and Toluna are to blame