We are happy to announce two huge new updates to our tester experience that will be going live in the next couple days! Here's an overview of what you'll see very soon:
1) New Tester Contract:
We had a lot of feedback that the rules at the beginning of every test are too long. After many tests, testers start ignoring them. This means changes to these rules are not being noticed when they appear, and tester work is being rejected.
We want to make sure you all know just what to do for every test, and we will have some changes coming in the future. To make sure you all know what you need to, you will see new changes ONLY once, as part of a new tester contract.
If you see a contract appear at the beginning of the test, this means there is a change to the rules! You are required to read and sign a new tester contract, but only ONCE. Don't worry! You will always be able to access the contract again, if you need to review a rule, but you will only HAVE to read the whole thing one time for each change.
Make sure you pay very close attention any time this contract appears, and you will not risk your work being rejected. When the contract appears, you have 15 minutes to review & sign before the virtual machine loses connection and the job is abandoned.
2) Suggest Improvement' feature:
As you know, some tests ask you to leave a comment in the 'Test Notes' section when you see something wrong. The comments that you and your fellow testers leave are extremely useful, so we've made some major improvements to the feature to make it even better.
You will now be able to leave suggestions for minor improvements at each step of a test, not the whole test.
For example, if you are testing and you think a step could cause any misunderstanding for other testers, you can leave a suggestion. This will help users improve their instructions to get the most reliable results.
You can also alert users to any problems you see on the page beyond what’s asked in the step itself. This feedback gives users extra information about issues they might miss.
There are 4 categories of comments that you can leave with the Suggest Improvement feature:
These are the only 4 acceptable reasons to leave a comment when you use this feature.
-This step can be broken into multiple steps
-These instructions are hard to understand
-The action you want me to do is not fully described
-I see an additional problem that is not asked as part of the question
Every single comment you leave when testing with Rainforest is monitored for politeness and quality! Your comments MUST be:
Most testers’ comments have been excellent and very helpful to users, and the above rules are easy to follow. We are so happy with the quality of your suggestions. BUT if you EVER violate these rules and leave a rude, or inappropriate comment, you will be banned immediately, so make sure to be polite!
In addition, we’re updating the resources available to you on the tester wiki to reflect the new changes. We’ll release an announcement with links to these updated resources when the new tester contract goes live.
As always, thank you for your hard work, and we hope these new features make your testing even better!
The Rainforest Team