As you (hopefully) know, if you receive a certain number of rejections within a 30 day period, your account will be automatically blocked. This information can be found in our wiki linked below.
Blocking Policy · rainforestapp/tester-chrome-extension Wiki · GitHub
Previously, the limit was 20 rejections within 30 days. However, after further consideration with our science team on what this number should be, Rainforest has changed this limit from 20 rejections to 50 rejections within a 30 day period.
Why are we making this change?
After we released the new rule-based challenge questions, we discovered that many testers were unaware of the tester rules. As a result, a significant amount of testers have been automatically blocked for receiving 20 rejections within 30 days. While we need to address this greater issue of tester-education and training, we also need an immediate solution that will prevent more of our testing crowd from dwindling away as a result of these questions.
In the short term, we will increase the rejection limit to offer you a buffer period to get used to the questions appearing in your jobs and start answering them correctly.
In the long term, we will work on improving tester training and rule-education so you all can deliver better, more consistent results to our customers with more confidence and less anxiety than you currently have.
Some testers who were blocked for failing step-challenge questions under the 20 rejection limit will be unblocked (depending on the quality of their overall past performance) and given a chance to refresh themselves on our rules. If their account ends up being blocked again for the same reason, the decision will not be reversed.
- Both the rules and the 20-rejection limit have been publicly available for you to read at all times.
- The rules are things that you, as testers, are contractually obliged to read, know, and stay up to date on.
What can you do to help the situation?
You all are already so helpful, as we constantly witness in the forum! However, the best thing you can do is take the “teach a (wo)man to fish” approach. If you see that a fellow tester in the forum has a lot of questions about the rules, or you know your friend is receiving a lot of rejections, encourage them to check out our rules for themselves instead of handing them the answer. This will hopefully empower them to retain and understand the rules themselves as opposed to relying on other people for answers. The rules can be found in our support wiki, which can be accessed via the “Tester Community” tab of your portal profile. You can also find them linked below.
Guide Rules & Tester Role · rainforestapp/tester-chrome-extension Wiki · GitHub
If you have any questions or concerns about this update, please let us know in the forum or via “Get Help” using the category “Other.” Thank you for everything you all do, and happy testing