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Phone verification and ID verification processes


#1 by beafuell » Thu May 26, 2022 10:45

In order to ensure the integrity and security of the system and to prevent fraud, ySense requires verification of the member's personal data in various situations.

The following variants are currently available:

  1. Phone Verification
  2. ID Verification with Service Provider Persona.
Which variant is requested differs from case to case and is specified by ySense.

Phone Verification

Phone verification works very simply by sending you a code on your mobile phone, which must be entered in a verification form in the ySense portal. After successful entry, your account will be marked as 'confirmed'.
Important note: Phone verification does not work with prepaid phone numbers in most countries. Some national providers are not supported.

ID Verification with Provider Persona

ySense use Provider Persona for ID verification.

A link will be sent to the registered email address, which is valid for 24 hours. It leads you to Persona. Here an official ID document needs to be uploaded and a few more steps are required. After successful verification, your account will be marked as "confirmed".

Here is Persona's privacy policy to give you peace of mind when verifying with your ticket. Here is the link that is also provided by Persona when you click on the Persona link Persona privacy policy

What can I do if there are problems with verification?

In this case you can only contact Customer Service. Here is the link to submit the ticket:

Send new Ticket to Customer Service

Update 2022/12/17: For help in this case visit your Transaction History and click on "Need Help About a Recent Activity?" You will see a "My Account" selection in the drop-down list.

Account Ledger (Transaction history)

Describe the problem in detail.

Processing usually takes up to 10 working days, but in some cases it can take longer.
Last edited by beafuell » Sat Dec 17, 2022 00:15 » edited 4 times in total
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