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Questions and Feedback

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#121 by Ceylan499 » Tue Mar 15, 2022 10:51

Hello, the game fees are not paid, when I send an e-mail, an authentication link is sent by ysense. How many times do I have to authenticate? I think I'm being made fun of for not paying a fee. I did my identity verification, no fee is paid, identity verification is requested every time. All my time, my effort, my internet was wasted.
Last edited by JanySenseTeam » Tue Mar 15, 2022 10:51 » edited 1 time in total
Reason: translation to English
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#122 by JanySenseTeam » Tue Mar 15, 2022 10:52

Ceylan499 wrote: Hello, the game fees are not paid, when I send an e-mail, an authentication link is sent by ysense. How many times do I have to authenticate? I think I'm being made fun of for not paying a fee. I did my identity verification, no fee is paid, identity verification is requested every time. All my time, my effort, my internet was wasted.

Hello Ceylan499, We're happy to help. We're sending you a PM with some additional information. We hope you have a great day!
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#123 by hesil » Wed Mar 16, 2022 05:51

hello I asked a question on March 14 and I did not have an answer
is the response time that long?
thank you
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#124 by ySenseTeam » Wed Mar 16, 2022 06:06

hesil wrote: Hello
in the Revu U section
I always get the following message:
"Notice: You have had too many issues with offers not crediting properly so we are unable to continue providing customer service requests. Any offers you complete will be at your own risk."
I don't find this message normal every time I make a complaint, it's because the conditions of the offer are not respected...
I have the feeling that we are given gifts when we are regularized for our due.
It would rather be up to the administrator to call himself into question if he does not honor the conditions.
Moreover if I understood the message the day I do not receive my justified credit I can no longer report it I do not find it honest
thank you for the answer
please for the answer

Hello Hesil, thank you for your message. We are sorry to hear about your issue. We understand your frustration. We will forward your message to the team. The best way to submit an inquiry about an issue is to send a ticket to our customer support team along with screenshots of the error you're seeing and a detailed explanation of that issue. How you can submit a ticket : https://forum.ysense.com/263905/How_To_Use_The_New_Transaction_History
https://forum.ysense.com/263897/How_To_Contact_Customer_SupportSubmit_A_Ticket
We will send you a PM with more information. We thank you for your time. Please take care and have a great day!
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#125 by hesil » Wed Mar 16, 2022 07:25

thanks very much
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#126 by ySenseTeam » Wed Mar 16, 2022 08:54

hesil wrote: thanks very much

Happy to help! :)
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#127 by splat44 » Thu Mar 17, 2022 10:42

I have concern over rating page after closing current survey tab (page)

Usually when I know I don't qualify, it means I know! No need adding such thing just force us spending over an hour just reaching DQs!

It seems ysense don't like when we close any survey page by forcing us going through as explained above!
My opinion for the team is getting rid of that or by giving us the choice if we want to receive such notification
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#128 by ySenseTeam » Thu Mar 17, 2022 16:20

splat44 wrote: I have concern over rating page after closing current survey tab (page)

Usually when I know I don't qualify, it means I know! No need adding such thing just force us spending over an hour just reaching DQs!

It seems ysense don't like when we close any survey page by forcing us going through as explained above!
My opinion for the team is getting rid of that or by giving us the choice if we want to receive such notification

Thank you for taking the time to share your feedback with us. We are making sure to pass your feedback along to the team to look into. We strive to be sure all members have a positive experience and we would appreciate any additional feedback you can provide here: https://help.ysense.com/hc/en-us
ySenseTeam
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#129 by hesil » Sat Mar 19, 2022 06:11

Hello
I sent a ticket twice to AyeT Studios, concerning an activity that was not rewarded
To date I have not received any response from them I do not find it very honest
I wanted to let you know because a priori several people have complained about their indelicacy
thank you
Last edited by ySenseTeam » Mon Mar 21, 2022 06:58 » edited 1 time in total
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#130 by ySenseTeam » Mon Mar 21, 2022 07:00

hesil wrote: Hello
I sent a ticket twice to AyeT Studios, concerning an activity that was not rewarded
To date I have not received any response from them I do not find it very honest
I wanted to let you know because a priori several people have complained about their indelicacy
thank you

Hello Hesil, We're sorry to hear about your issue. We're sending you a PM with more information. Thank you!
ySenseTeam
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#131 by Actarus9999 » Mon Mar 21, 2022 08:03

Hello everyone,

I have sent tons of emails to technical support I am waiting for them to come back to me but I would like to know I am the only one who has recurring errors on Peanut Labs which appear in Survey because each time as soon as I click on a large amount after a while error generalize and this every time. Cordially.
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#132 by HVal » Mon Mar 21, 2022 17:38

In the searches, at the end, for me, a fedebeek appears, whether positive or not:geek:
Last edited by ySenseTeam » Mon Mar 21, 2022 17:38 » edited 1 time in total
Reason: translation to English
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#133 by ySenseTeam » Mon Mar 21, 2022 18:15

Actarus9999 wrote: Hello everyone,

I have sent tons of emails to technical support I am waiting for them to come back to me but I would like to know I am the only one who has recurring errors on Peanut Labs which appear in Survey because each time as soon as I click on a large amount after a while error generalize and this every time. Cordially.

Thank you for taking the time to share your feedback with us. The team is currently looking into the issue you have shared. If you haven't already reached out to PeanutLabs, please reach out via this link, http://faq.peanutlabs.com/how-do-i-contact-peanut-labs-customer-support/ for direct assistance.
If you are unable to find the link or the survey/offer you are writing about is no longer listed in the “Transactions” section, simply email support@peanutlabs.com.
Thank you for your patience in this matter.
ySenseTeam
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#134 by ySenseTeam » Mon Mar 21, 2022 18:17

HVal wrote: In the searches, at the end, for me, a fedebeek appears, whether positive or not:geek:

Hello HVal, can you share a few more details about your question and we can help. If you are seeing an error message during a survey, the best thing to do is send in a ticket and include a screenshot of the error along with details about the survey so the team can look into this for you.
Here is a helpful article about how to send in ticket: https://help.ysense.com/hc/en-us/articles/4413255089172-How-To-Contact-Customer-Support-Submit-a-Ticket-Using-Your-New-Transaction-History
ySenseTeam
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#135 by Actarus9999 » Tue Mar 22, 2022 06:42

ySenseTeam wrote:
Actarus9999 wrote: Hello everyone,

I have sent tons of emails to technical support I am waiting for them to come back to me but I would like to know I am the only one who has recurring errors on Peanut Labs which appear in Survey because each time as soon as I click on a large amount after a while error generalize and this every time. Cordially.

Thank you for taking the time to share your feedback with us. The team is currently looking into the issue you have shared. If you haven't already reached out to PeanutLabs, please reach out via this link, http://faq.peanutlabs.com/how-do-i-contact-peanut-labs-customer-support/ for direct assistance.
If you are unable to find the link or the survey/offer you are writing about is no longer listed in the “Transactions” section, simply email support@peanutlabs.com.
Thank you for your patience in this matter.

Hello, I have already contacted them via the link plus their direct email but they play dead they do not answer Peanut Labs.
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#136 by racheru1994 » Tue Mar 22, 2022 07:27

Admin I am waiting for your reply in PM.
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#137 by ySenseTeam » Tue Mar 22, 2022 07:33

racheru1994 wrote: Admin I am waiting for your reply in PM.

Hello Racheru1994, Thank you for your message. We've responded a response to your message. We hope this will be helpful to you. :)
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#138 by HVal » Tue Mar 22, 2022 12:26

I didn't get any fedebeek
Last edited by ySenseTeam » Wed Mar 23, 2022 12:19 » edited 1 time in total
Reason: We're really sorry only English comments are allowed in the Forum, We appreciate your understanding!
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#139 by Elniemarie » Wed Mar 23, 2022 08:28

anyone can help!!!!

I cant redeem my rewards thru paypal. It says theres an error occur..but when I checked my first and last name in paypal and Ysense its the same. but still the error prompted.

What to do please?? anybody can help?
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#140 by ySenseTeam » Wed Mar 23, 2022 12:20

HVal wrote: I didn't get any fedebeek

Thank you for your message. We're sending you a PM to help more!
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