Please wait...
HomeForumySense Customer Care CornerySense Knowledge CenterHow To Contact Customer Support/Submit A Ticket

Jump to
ySense Customer Care CornerySense Knowledge CenterMembers LoungeYour StatsSuccess StoriesPayment ProofsMember IntroductionGeneral TalkForo en EspañolCharla GeneralSoporte General y PagosInternationalPortugueseItalianFrenchGermanHindiUrduFilipinoIndonesianArabicRomanianTurkishRussianBulgarianHungarianPolishEx-Yugoslavia
How To Contact Customer Support/Submit A Ticket

Locked

#1 by JanySenseTeam » Tue Jan 04, 2022 13:38

This article contains information that is no longer current. Current information on this topic can be found here:

https://forum.ysense.com/266445/How_To_Contact_Customer_Support_Submit_A_Ticket



Hello ySense Community!

We wanted to share a few helpful tips for sending in tickets for missing credit or for reporting survey issues/bugs.

All ySense members now have the new and improved Transaction History! You can track your earning activity, as well as quickly and easily submit help desk tickets that will be resolved quicker than before!

BENEFITS OF YOUR NEW TRANSACTION HISTORY:
-See details about the activities, surveys, and offers you have clicked
-Ability to submit a ticket to customer support right from your Transaction History
-Less fuss! Help ticket details are automatically populated
-Tickets will be resolved far quicker as a result!

Click Here To Read About The New Transaction History Feature


For missing credit or reporting an issues/bug, first check the Visited section of your Transaction History and if you don't see the activity in your Transaction History, the best thing to do is send a ticket via our help desk page https://help.ysense.com/hc/en-us/requests/new and please include the following information when you send in a ticket for quickest resolution:

-Where you found the survey (Email, Inbox, Homepage, etc.)
-Survey ID
-Survey Partner
-Survey Reward Amount
-URL of the survey
-Date Clicked
-Date Completed
-Screenshot of completion


It's important to only send in one ticket per issue. Sending in more than one ticket for one issue will delay response times.
Last edited by beafuell » Sun Jan 29, 2023 09:38 » edited 4 times in total
JanySenseTeam
Posts386
Member Since29 Nov 2021
Last Visit29 Nov 2022
Likes Given108
Likes Received259/111
Return to 'ySense Knowledge Center' Forum     Return to the forums index
All times displayed are PST - Server Time: Jan 31, 2023 09:19:00 PST