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Withdrawal delayed? No panic! Please read this!

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#1 by beafuell » Fri Nov 12, 2021 00:03



The customer service team, the admins and the moderators are currently receiving a large number of inquiries on this topic. Due to the large number of inquiries (also by ticket and PM), it is unfortunately not possible to answer them individually.

Therefore, please read this article carefully before you post a request in the forum, submit a ticket or send a PM to the admins or moderators!

ySense does not offer instant payments. For various reasons, this is currently not possible.

Please read and observe the ySense help file. Here you can find detailed information on when and how payments are made to members:

When and how will I get paid Cashout

If you have read the article carefully, you will know that it can take up to 10 working days for the money to reach you.
The day of the request, Saturdays, Sundays and public holidays do not count!

If you haven't received the payment after 10 working days, please feel free to contact customer service:

Go to your new Transaction History and the ySense team will be able to help

Account Ledger

Search by date and use the filter 'Withdrawal', click the arrow on the left of your payment request to reveal a dropdown and see details, then click "Contact Customer Support" and write your detailled message.

Tickets submitted before this deadline will not make the payment process any faster and members will only receive a standard text answer or no response.
Last edited by beafuell » Thu Apr 28, 2022 22:56 » edited 5 times in total
Reason: Account Ledger Update
beafuell
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#2 by beafuell » Fri Nov 12, 2021 00:20

Here is an important addition to 'first payouts' and 'new' accounts:

All new accounts that request a cashout may be delayed up to 15 business days from the date the cashout was submitted. This is necessary in case of any fraudulent activity. New accounts are defined as those registered within the last 30 days or this is your first cashout.
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#3 by beafuell » Mon Nov 15, 2021 09:37

In the meantime, the text of the confirmation email has been adjusted. It is now pointed out that the payout can sometimes take up to 10 business days.

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