#144 by SilentTruth » Mon May 27, 2013 01:44
My name is Kavita, and let me start by thanking you for contacting us.
I apologize for the inconvenience caused to you. Due to technical issues, we put a hold on all deliveries. We will instead be sending you the substitute Payza prepaid card to the address in your Payza account. In order to facilitate a rapid delivery, please ensure that your address is up-to-date.
You will be able to use the substitute prepaid card as normal, however the card will only hold a balance in Canadian Dollars (CAD).
To ensure that you have no problems using your card, we will waive the currency conversion fees for any prepaid cards loaded from a USD balance. Conversions will be done according to market rates. Regular fees will still apply as normal for all purchases and unloads.
Please let us know if you do not wish to receive a substitute prepaid card.
Thanks again for contacting us. If you have any other questions or problems in the future, myself or one of my colleagues will be more than happy to help.
Customer Support Advisor