Thank you Tasman1 for bringing it up.
You won't believe it, but I would be happy if there were a customer service representative in the forum, because I am not. I am a normal member who does surveys here in addition to my main job. It's kind of a hobby for me.
Thanks also to Valerie for reporting something about everyday life as a moderator. There is actually a lot to do if you really only had moderation tasks. In addition, there are actually many tasks that customer service or other departments should actually do. It's not just about blocked dashboards or accounts, I test, document, discuss a lot of problems, such as screenouts, lack of survey invitations, missing payments, etc.
My communication with Prodege has become better than you are used to, because there are now other ways such as mail, telephone or video conferencing. But it's still a huge effort.
I see that they are really working on improvements and hope that at some point we will have a functioning portal and better customer service again.
Thanks for your words, but I don't think it's a good idea to put a load additional work on customer service over these things. People would then have less time to take care of the important things.