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Posts by markupday84

Error en api.ysense » Post #12

Tue Sep 07, 2021 12:12 in Soporte General y Pagos

Disculpas por este error. Nuestro equipo ha lanzado una solución.
Pruebe con otra encuesta y confirme si ahora puede ingresar su código postal correctamente.

Gracias

Equipo ySense

strange email from ysense » Post #4

Wed Mar 31, 2021 08:47 in General Talk

splat44 wrote: I received a strange email from ysense saying following:

Nice Job!

You've got $98.63 in your ySense account which is enough to cashout for your next gift card!

I knew my account balance wasn't that high and my suspicion was correct,

I wish that balance was in my account though! lol

Thanks for raising this.

I can confirm this is a genuine email from ySense, although something isn't working quite right with the dynamic balance total field. I've passed this on to our email team to review and rectify. Apologies for any inconvenience caused.

Me han desactivado la cuenta sin motivo » Post #3

Wed Feb 24, 2021 03:30 in Soporte General y Pagos

farwest86 wrote: Hola feliz día, Soy Jesuscol1986

He creado esta cuenta solo para escribir por cualquier tipo de ayuda, he sido miembro Clixsense desde 2014 bajo el user: JESUCOL1986 con avatar de montaña roja desértica no he sido muy activo en el foro pero muchos miembros de aquí me reconocerán y pueden confirmar que existo.
Mi cuenta ha sido desactivada desde el 20 enero por ninguna razón, envié 2 tickets a soporte y recién la semana pasada después de casi un mes me respondieron que fui suspendido por irregularidades en mi cuenta sin dar mayores motivos imposible que haya hecho algo contra las reglas.
* No uso VPN.
* Trayectoria de más de 5 años en la plataforma entrando casi a diario, trabajando en tasks y pruebas Rainforest mi historial de transacciones y actividades lo corrobora.
* Desde Venezuela y los venezolanos pueden dar fe de ello son casi nulas las encuestas por datos falsos en encuestas no fue.
Creo y abogo por la buena fe de Admin y soporte para reconsiderar esta medida de la que fui afectado pueden revisar mi cuenta no he roto ninguna norma desde 2014. Ese día hubo muchas desactivaciones mi caso fue uno de ellos me cayó como un balde de agua fría después de tantos años de trabajo primero en Clixsense ahora Ysense es triste para mi esto.
¿Puede alguien ayudarme?
Paisana DarkUnbreakable estoy claro que como moderadora tu accionar es limitado pero puedes intermediar para que le llegue el mensaje a Admin y puedan reconsiderar mi caso.
Espero de Uds. comprensión. Gracias y saludos!!! :thumbup:

Gracias por plantear el problema farwest86. Le planteé su caso a nuestro equipo de cumplimiento para su revisión.

Payments » Post #2

Mon Feb 15, 2021 01:02 in Payment Proofs

It's great to see your earnings ramon738 - thanks for sharing!

Just remember to hide any personal info when you share these in the future to protect your account details.

Please hide details such as your:

Full name
Email address
Paypal transaction ID
Bank account details

Thanks and stay safe

Ysense 2021 » Post #10

Tue Feb 09, 2021 02:22 in Filipino

archangel0528 wrote: Can I PM you my reply to your inquiry?

Sure thing. I'll send you an email shortly. I look forward to hearing your reply :)

VPN - PIA » Post #15

Fri Feb 05, 2021 00:56 in French

Barbidule wrote:
minea110 wrote: Bonjour,
j'ai demandé à un Admin dès que j'ai une réponse je te tiens au courant :)

Merci beaucoup, d'ici là, croisons les doigts :)

Salut Barbidule.

Veuillez accepter nos excuses pour l'expérience frustrante que vous avez rencontrée avec l'offre et notre équipe de service à la clientèle.

Ils ont maintenant crédité votre compte de 35 $.

Si quelqu'un d'autre a un problème avec PIA VPN, veuillez poster ici et nous le réparerons pour vous.

Merci

Gold survey dashboard » Post #5

Thu Feb 04, 2021 01:45 in General Talk

Zihadyasir wrote: I received a mail from Ysense this morning that your Gold Survey Dashboard has been enabled but I don't know what it is.

Can you share a screenshot of the email you received? (make sure to hide any personal information like your email address)

Thanks

Payoneer Rückzahlung auf ySense Konto » Post #3

Wed Feb 03, 2021 02:08 in German

Thanks for your post and for your honesty ColorBlue.

I've asked our customer service team to take a look at your account and the issue you reported with Payoneer.

They'll contact you with an outcome and resolution shortly.

Valerie again » Post #4

Fri Sep 18, 2020 06:58 in General Talk

Thanks for making me aware, Valerie.

Kim - I've emailed you directly to request further information so we can resolve the issue.

Problemas e reclamações » Post #1342

Fri Jul 17, 2020 06:57 in Portuguese

Desculpas por remover a opção Paypal de US $ 10. Este foi um erro e não intencional.
O bug foi corrigido e a opção $ 10 agora está disponível novamente em suas contas

Apologies for removing the $10 Paypal option. This was a bug and not intended.
The bug has now been fixed and $10 option is now available again in your accounts

Han quitado la opción de paypal 10$ » Post #22

Fri Jul 17, 2020 06:47 in Soporte General y Pagos

Disculpas por eliminar la opción de $ 10 de Paypal. Esto fue un error y no fue intencionado.
El error ahora se ha solucionado y la opción de $ 10 ahora está disponible nuevamente en sus cuentas

Apologies for removing the $10 Paypal option. This was a bug and not intended.
The bug has now been fixed and $10 option is now available again in your accounts.

Unpaid surveys - site issues - this has to stop ! » Post #20

Thu Jun 25, 2020 02:29 in General Talk

Darkstar, I understand your frustration and will investigate the survey and get your credit if due.

We generally leave the forum to be a free and open place to share feedback, discuss problems, make improvements and talk about any other topics that are on your mind, but we draw the line at abuse to other forum members.

For that reason, I've banned you from commenting in the ySense forum. If you have issues with surveys in the future, please submit a customer service ticket.

It's a shame. You're a knowledgable member of the community here, and have helped plenty of others with your experience - but that can't be a free pass for bad manners.

Sad sponsors reality » Post #2

Fri May 01, 2020 05:41 in Your Stats

Thankyou for the info here. I'll reach out to you shortly via email for more information, so we can check and resolve this.

We want sponsors and members to be rewarded appropriately.

Speak soon...

POSIBLE FRAUDE » Post #6

Thu Apr 02, 2020 02:18 in Charla General

Marque aquí: administrador en ySense.

Solo una nota rápida para agradecerle por plantear esto, sin embargo, este es un correo electrónico legítimo de nosotros aquí en ySense.

Si ha recomendado miembros activos de ySense desde agosto de 2019, es posible que se le haya acreditado. Verifique el historial de transacciones de su cuenta y verá los créditos que se muestran como "Promo2 de registro"

Gracias y mantente saludable :)

Problem for italian user » Post #22

Thu Mar 12, 2020 03:32 in General Talk

Darkstar2 wrote:
valerie wrote: Folks, it is all what I have already stated. Truly it is. These surveys are really cracking
down these days on amounts they will pay and blocking people that fail questions, speed
through their surveys, etc. You MUST keep these things in mind when completing surveys.

From Mark:

Thanks for the email Valerie.

Investigating this with the compliance and dev team at the moment. The main cause looks to be that members are incorrectly answering red herring questions, e.g.

From the list below, only click "I am definitely not a robot"...and members are clicking other options.

Although we're checking this thoroughly to be sure we don't have any UI or logic issues that are incorrectly flagging members.

Can you please pass along the following to Mark as well, what if people ARE actually answering those trap questions correctly, could there be other reasons why people are being banned unfairly ?

Try asking him about this. I am aware that LUCID (the provider of Samplicio surveys) has different callback statuses. If you screen out of a survey normally your status would be screenout, but LUCID clients also use other callbacks, such as QualityTerm. QualityTerm internally has several sub statuses and is not always for fraud or lack of attention but some clients use QualityTerm in the place of ScreenOut or for other reasons like you do not fit the requirements, already took survey, etc. So could ySense be logging all those QualityTerm returns as suspicious ? Many times on CS when taking Samp surveys, the final redirect was a QualityTerm when screening out and not qualifying, even though 100% of trap questions were answered correctly, some advertisers often misuse QualityTerm, could this have an impact on ySense receiving many false positives from their partners ? I don't know about other routers and what flags they return, but the principle would be the same, if a client misuses and returns back a wrong flag, those could be used against us, right ? Wrong ?

Thanks for your considered reply Darkstar.

We're compiling more cases of blocks or bans, to identify if there's a common cause that requires attention. Client callback statuses will be included as part of that - thankyou.

In the meantime, we'll continue to review member feedback on account blocks

Too good to be truth, right? » Post #14

Mon Jan 27, 2020 03:10 in General Talk

Thanks for the diligence here folks - that email is legitimate, and has come from my ysense admin email address.

getting bored and tired here » Post #3

Thu Jan 23, 2020 08:46 in General Talk

LL23788 wrote: confused what else to do here, surveys for days or errors, CINT, WANNAD, PEANUT LABS, YOUR SURVEY, TOLUNA, all errors ... how can I make money here, I'm almost bored and tired, maybe it will stop if the situation this goes on, it's really a waste of time, energy, thoughts and costs is definitely ... bored and tired ... :( :( :(

Can you share some of the errors you're getting, and I'll take a look into it for you.

My account has been deactivated for no reason... » Post #4

Wed Jan 15, 2020 01:35 in General Talk

hmb1212 wrote: Hello,

I created this new account just to write a post here to get any kind of help please because I have been a Clixsense member for few years under the nickname vaneela with an avatar of my ginger cat. I wasn’t very active on forum but I hope someone could confirm that “I” exist here....
So my account has been deactivated a month ago for no reason as I didn’t broke any rules and I sent first ticket in 21 November, then 2 additional ones in the meantime so now it’s been almost a month with no answer for my 3 tickets whatsoever. The “funny” thing is that they deactivated my account a day after I requested a cashout through Payoneer and since then i cannot log in here anymore. I read the rules to find out what could I do wrong but there is nothing and how it’s even possible to deactivate someone’s account without letting know about it and the reason of it?? Not to mention it happened after I made cashout of money earned by me, so it’s totally ridiculous situation.
To say that I’m upset is really not enough to describe because I’ve been here for a long time and I don’t think I was treated fair by any means. Can someone please help? Apparently it doesn’t make sense to send 4th ticket because I’m ignored anyway.

Hi vaneela/hmb1212...I bring you good news - our compliance team have reviewed your account and reactivated it for you. Please check that's the case, and let me know that you can log in again.

For reference, it appears that some of your most recent activity on Peanut Labs triggered the ban. They definitely aren't triggered when you cashout.

I can't go in to too much detail on the reason for the ban (to prevent members from gaming the system), but I recommend:

  1. Avoid using a VPN
  2. Take your time to read questions and answer carefully & truthfully
  3. Be honest with your answers. If your details don't consistently match previous answers (gender, age etc) then it's likely to flag you as suspicious and increase the chance of your account being banned

All the best

Good news.Toluna creditng instantly now. » Post #5

Tue Nov 19, 2019 11:26 in Success Stories

That's great to hear. We spent a lot of time going back and forth with Toluna to identify the problem, but it was fixed last week and we've had plenty of reports come back that it's crediting fine now.

Thanks again for your patience :thumbup:

Got paid my Toluna surveys » Post #16

Tue Nov 12, 2019 06:35 in General Talk

Hi all,

I'm glad to see that you've seen so many Toluna surveys being credited to your accounts. It's as a result of a batch we uploaded, once we got to the bottom of the intermittent Toluna issue.

Now the bug has been fixed, Toluna will credit normally - you can take Toluna surveys, safe in the knowledge that you'll be rewarded for your time.

We have another file of completes due shortly too. As soon as Toluna send it over, we'll upload it right away and add any more missing Toluna credit to your accounts :)

Thanks again for your patience
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