I would like to comment on Valerie idea of Auto Lock for the support forum. While her idea is great over all i have a idea to improve it. maybe i am not a coder so i dont know how much trouble it would be. But make it where you have to be a member a certain number of time, have a certain number of post in the forum before you can post answers there.
Cause there is lots of people that been working this site for years that know about it and could help new members just as well as the mods.
Also set up a system where if a member gives a certain number of bad replies in that forum the would be blocked from commenting in there for a period of time for the first offense, second offense a longer ban from commenting there, 3rd offense banned for life from commenting in there. Of course these would not be in stone they could be changed due to how bad of information the person was giving.
I was not sure where to post this so that why i put it in general chat.