I think the thing to beware of is unscrupulous selling ploys and horrific customer support.
I ordered a 'New Nintendo 3D XL' and a game for it through DELL during the special deals days.
I've been an online customer with them for 15 years. For the most part, whatever I order arrives
in two days. Sure enough, I received the game in 2 days. However the game console, I did not
receive. That was OK because I knew there was some delay with it but not like I was in some
sort of hurry. It said I would get it the 16th.
The 16th came and went. I looked and it said I would get it by the 20th. The 20th arrived and
the FEDEX guy had already came and gone but no game console.
Actually the 19h I had sent them an email about it since I did not see any tracking for it. A
customer support sent me an email with a link to software.
Go figure because all I could
do was scratch my head.
So yesterday I hit the online chat. I was number 32 in waiting. No big deal, I needed to clean
up my desk anyway. Finally after 25 minutes, I was number one in the online chat. YAY! After
about ten minutes of chatting with a customer support, he finally figured out what I was wanting
to know. After another ten minutes, he told me that item was out of stock. He gave me a phone
number and told me to call because it was the DELL number for more info.
So I call. I get an answer that the item is out of stock and it will be delivered in March. You do
NOT want to know the rest of our conversation.
Bottomline, I told them I was not born yesterday and I knew exactly wha they were doing. It
was a marketing ploy, more or less, for them to make more sales. IF the item was going out of
stock, they would have known it and not listed the product. IF the item could not be delivered
they would have sent me an email notification. IF the item was going to be delayed for whatever
time period, they would have sent me an email notification and they would have canceled the
order or gave me the option to cancel it.
Instead, what they did was sell those non-existent consoles to their customers knowing they
would NOT receive them before Christmas. They knew it would be months before they would
receive them. They knew it would be a hassle for their customers to cancel the order. They
also knew that many customers would order other products too.....like I did ordering a $35
So guess what. I have a 3DS Zelda game and nothing to play it on. I have a 2DS but the new
3DS games do not play on the older consoles.
Talk about fired up! They hung up on me!
I told them they needed to compensate me some way, an extra credit or something. They
said they'd do that and put me on hold....then hung up on me.
THAT is the problem with ordering online and ESPECIALLY through the holidays.
Several stores are being sued 'Macy's, Kohl's, JCPenny, and at least one other major store
for stating sale prices when the products really were not on sale. What they would do is place
sale prices on the tickets that were actually the original price!
This day and time, it is really difficult to trust stores offline and online. To top it off, the customer
support people will often do simply copy/paste answers to emails and phone calls are even worse.
I believe we need better enforcement of consumer products cost, sales, customer support, and
even shipping. I think all these things have gotten much worse than better.