Please wait...
HomeForumMembers LoungeGeneral TalkProblem for italian user
Topic Rating:

Jump to
Members LoungeYour StatsSuccess StoriesPayment ProofsMember IntroductionGeneral TalkForo en EspañolCharla GeneralSoporte General y PagosInternationalPortugueseItalianFrenchGermanHindiUrduFilipinoIndonesianArabicRomanianTurkishRussianBulgarianHungarianPolishEx-Yugoslavia
Problem for italian user

Locked

#1 by george_stobbart » Sun Feb 23, 2020 02:28

Hello, I ask information in this section of a problem that affects Italian users.
Dozens of people are limited by surveys for inattentive answers, this happens to many users who have been registered for years and have always answered the questionnaires sincerely, the support answers automatically and is not helpful, I ask some Ysense manager (valerie) who is going on for us Italian users.
It seems that the only way not to be blocked is to not respond to the polls.
Sorry for my English, I wish you understood our problem and receive support
george_stobbart
Posts562
Member Since28 Sep 2016
Last Visit16 Oct 2021
Likes Given309
Likes Received156/117

#2 by valerie » Sun Feb 23, 2020 07:38

What you describe is not limited to Italian users.

All I can tell you is I have noticed a large downfall in the survey industry.

Things change with time. The survey industry appears to be changing also.

I've noticed the surveys tend to pay much lower now. I don't think that is
totally on ySense. I see other survey programs are paying much lower
amounts in comparison of years past.

These days, everyone must be extremely careful in completing surveys
honestly. You absolutely MUST read the questions and answer honestly.

In past years, you may have gotten by with scanning questions and
choosing incorrect answers. Today, you will NOT get by with it.

I have no knowledge of the exact science or reasoning behind it or even
how it works. Obviously the surveys have in place software that
recognizes incorrect responses. ySense partners may also have their
own system too. I don't know.

I just know, if you want to take surveys, you have to be very careful
with your responses and you must not speed through the surveys.

If you get blocked, all you can do is contact ySense support and see if
they will unblock you. In regards to 'YourSurveys' they have a point
system and contact so you can contact them directly. PeanutLabs also
has a contact system but I wouldn't hold my breath for a reply.
valerie
Posts21,832
Member Since27 Feb 2007
Last VisitYesterday
Likes Given5,352
Likes Received19,571/8,243

#3 by valerie » Sun Feb 23, 2020 07:39

Quello che descrivi non è limitato agli utenti italiani.

Tutto quello che posso dirti è che ho notato una forte caduta nel settore dei sondaggi.

Le cose cambiano nel tempo. Anche l'industria del sondaggio sembra cambiare.

Ho notato che i sondaggi tendono a pagare molto più bassi ora. Non penso che lo sia
totalmente su ySense. Vedo che altri programmi di sondaggi stanno pagando molto più in basso
importi rispetto agli anni passati.

In questi giorni, tutti devono essere estremamente attenti nel completare i sondaggi
onestamente. DEVI assolutamente leggere le domande e rispondere onestamente.

Negli anni passati, potresti aver ottenuto domande sulla scansione e
scegliendo risposte errate. Oggi NON ce la farai.

Non ho conoscenza della scienza esatta o del ragionamento dietro o addirittura
come funziona. Ovviamente i sondaggi hanno messo in atto un software che
riconosce risposte errate. Anche i partner di ySense possono avere i loro
proprio sistema. Non lo so.

So solo che, se vuoi fare sondaggi, devi stare molto attento
con le tue risposte e non devi velocizzare i sondaggi.

Se vieni bloccato, tutto ciò che puoi fare è contattare l'assistenza ySense e vedere se
ti sbloccheranno. Per quanto riguarda "YourSurveys", hanno ragione
sistema e contatto in modo da poterli contattare direttamente. Anche PeanutLabs
ha un sistema di contatto ma non trattengo il respiro per una risposta.
valerie
Posts21,832
Member Since27 Feb 2007
Last VisitYesterday
Likes Given5,352
Likes Received19,571/8,243

#4 by suraraj » Sun Feb 23, 2020 07:45

Google translate :thumbup: :thumbup:
suraraj
Posts963
Member Since24 Nov 2017
Last VisitToday
Likes Given210
Likes Received808/538

#5 by valerie » Sun Feb 23, 2020 08:42

suraraj wrote: Google translate :thumbup: :thumbup:

Yes. I don't speak Italian.
valerie
Posts21,832
Member Since27 Feb 2007
Last VisitYesterday
Likes Given5,352
Likes Received19,571/8,243

#6 by josealvesjr » Sun Feb 23, 2020 08:56

valerie wrote:
suraraj wrote: Google translate :thumbup: :thumbup:

Yes. I don't speak Italian.

Nice service, although be careful soon more non english speaking countries expect the same and you will be moderating the whole planet by yourself. :D
josealvesjr
Posts1,670
Member Since15 Sep 2011
Last VisitToday
Likes Given418
Likes Received1,268/823

#7 by valerie » Sun Feb 23, 2020 09:37

josealvesjr wrote:
valerie wrote:
suraraj wrote: Google translate :thumbup: :thumbup:

Yes. I don't speak Italian.

Nice service, although be careful soon more non english speaking countries expect the same and you will be moderating the whole planet by yourself. :D

I almost feel like I am anyway. :?
valerie
Posts21,832
Member Since27 Feb 2007
Last VisitYesterday
Likes Given5,352
Likes Received19,571/8,243

#8 by ISLUXANT2016 » Sun Feb 23, 2020 11:31

Me too, I ask for help, this is the situation I am in

Help Center (ySense)

Feb 21, 1:54 PM PST

Hello ,

This is confirmation your ticket has been received. An agent will be in touch with you over the next 10 business days.
If you would like to add any additional information to your ticket you may reply to this email.

Ticket:

Thank you for your patience!

!*** 14 was not signed in when this comment was submitted. Learn more ***!

14, Feb 21, 1:54 PM

Why this: We've noticed that some of your responses are not being provided as directed or are inconsistent with
previous responses.
While our Quality Assurance Team reviews your responses, we're restricting your access to Surveys.
I can assure you, that my answers are always in line with my data, but sometimes the questions arise in a controversial way and are not always clear and univocal in interpretation, perhaps because the translation process does not always allow to better interpret the questions. I can assure you that my commitment is constant and that my answers are sincere and accurate.
Signed

14

Feb 21, 1:54 PM PST

Why this: We've noticed that some of your responses are not being provided as directed or are inconsistent with previous responses.
While our Quality Assurance Team reviews your responses, we're restricting your access to Surveys.
I can assure you, that my answers are always in line with my data, but sometimes the questions arise in a controversial way and are not always clear and univocal in interpretation, perhaps because the translation process does not always allow to better interpret the questions. I can assure you that my commitment is constant and that my answers are sincere and accurate.
Signed
Did I do well, did I do wrong?
What can I do besides sending this ticket?
How long will this blockade last?

I am sure I have not done anything irregular.

ISLUXANT2016
ISLUXANT2016
Posts672
Member Since24 Feb 2016
Last Visit26 Feb 2021
Likes Given678
Likes Received173/135

#9 by george_stobbart » Sun Feb 23, 2020 12:04

Hi Valerie, this limitation is frustrating when you are sincere, and many people are ...
A user, my contact person, I can assure you that he is sincere, with his nickname is daddycool48 he has been limited, after 3 days he has been unlocked and after 5 days he has been blocked again, this is clearly an error, you would have to be stupid to answer incorrectly after 5 days of unlocking ... Support responds pre-compiled. I hope you can help him, thanks valerie
george_stobbart
Posts562
Member Since28 Sep 2016
Last Visit16 Oct 2021
Likes Given309
Likes Received156/117

#10 by AnnaItalia » Sun Feb 23, 2020 13:15

george_stobbart wrote: Hi Valerie, this limitation is frustrating when you are sincere, and many people are ...
A user, my contact person, I can assure you that he is sincere, with his nickname is daddycool48 he has been limited, after 3 days he has been unlocked and after 5 days he has been blocked again, this is clearly an error, you would have to be stupid to answer incorrectly after 5 days of unlocking ... Support responds pre-compiled. I hope you can help him, thanks valerie

it's true, we want DaddyCool48 back in ySense, he was active user also in the italian forum

why nobody from ySense team write in the forum? admin dready77 was here for the last time 4th january
markupday84 4 days ago
AnnaItalia
Posts1,503
Member Since1 Apr 2019
Last Visit18 Oct 2021
Likes Given738
Likes Received664/479

#11 by valerie » Sun Feb 23, 2020 14:35

I'll contact Mark and see if he will respond with some information about this.

However, I must add that another moderator has ask about these 'block' questions
for some time with little to no reply.

PS. Please do not post any more in this topic so it won't be flooded. This as is will
be easy for Mark to read. No point rehashing the same over and over.
valerie
Posts21,832
Member Since27 Feb 2007
Last VisitYesterday
Likes Given5,352
Likes Received19,571/8,243

#12 by valerie » Mon Feb 24, 2020 07:58

Folks, it is all what I have already stated. Truly it is. These surveys are really cracking
down these days on amounts they will pay and blocking people that fail questions, speed
through their surveys, etc. You MUST keep these things in mind when completing surveys.

From Mark:

Thanks for the email Valerie.

Investigating this with the compliance and dev team at the moment. The main cause looks to be that members are incorrectly answering red herring questions, e.g.

From the list below, only click "I am definitely not a robot"...and members are clicking other options.

Although we're checking this thoroughly to be sure we don't have any UI or logic issues that are incorrectly flagging members.
Last edited by valerie » Mon Feb 24, 2020 08:00 » edited 1 time in total
valerie
Posts21,832
Member Since27 Feb 2007
Last VisitYesterday
Likes Given5,352
Likes Received19,571/8,243

#13 by ISLUXANT2016 » Mon Feb 24, 2020 09:07

valerie wrote: Folks, it is all what I have already stated. Truly it is. These surveys are really cracking
down these days on amounts they will pay and blocking people that fail questions, speed
through their surveys, etc. You MUST keep these things in mind when completing surveys.

From Mark:

Thanks for the email Valerie.


Keep us informed, please.

ISLUXANT2016
ISLUXANT2016
Posts672
Member Since24 Feb 2016
Last Visit26 Feb 2021
Likes Given678
Likes Received173/135

#14 by george_stobbart » Tue Feb 25, 2020 03:05

Thanks for the response and support valerie.
So it looks like a bug. I hope it was solved, many people are limited. Thanks for the work you do for us, both you and mark
george_stobbart
Posts562
Member Since28 Sep 2016
Last Visit16 Oct 2021
Likes Given309
Likes Received156/117

#15 by valerie » Tue Feb 25, 2020 06:06

george_stobbart wrote: Thanks for the response and support valerie.
So it looks like a bug. I hope it was solved, many people are limited. Thanks for the work you do for us, both you and mark

He is not saying it is a bug. He is saying just the opposite.
valerie
Posts21,832
Member Since27 Feb 2007
Last VisitYesterday
Likes Given5,352
Likes Received19,571/8,243

#16 by DaddyCool48 » Sat Feb 29, 2020 10:20

Hi i'm posting here because i have a biig problem i'm an italian user and i have my account blocked for more than a month and i never receveid an answer.I already had a block but after a week they unlocked it,then after y try to make a survey where i was expelled after a few question about age sex and country they blocked me again,i don't know why because i've been very careful in the answer and i never made uncoerent responses and always be sincere.So i'm sure that is not my problem but their for that i hope you can help me it's very sad to not made surveys and to gain money,please help me thank you bye. :(
DaddyCool48
Posts449
Member Since15 Jan 2019
Last Visit23 Jul 2021
Likes Given443
Likes Received131/120

#17 by DaddyCool48 » Wed Mar 11, 2020 10:00

Hi i still have the account blocked please someone can help me to unlock my account and to have news from the administrator of the panel?,maybe you can contact them.I need help thank you bye
DaddyCool48
Posts449
Member Since15 Jan 2019
Last Visit23 Jul 2021
Likes Given443
Likes Received131/120

#18 by valerie » Wed Mar 11, 2020 11:15

I'll direct him to this topic again and point out your issue. That is all I can do.
valerie
Posts21,832
Member Since27 Feb 2007
Last VisitYesterday
Likes Given5,352
Likes Received19,571/8,243

#19 by josealvesjr » Wed Mar 11, 2020 11:22

Deleted
Last edited by josealvesjr » Wed Mar 11, 2020 11:30 » edited 1 time in total
josealvesjr
Posts1,670
Member Since15 Sep 2011
Last VisitToday
Likes Given418
Likes Received1,268/823

#20 by Darkstar2 » Wed Mar 11, 2020 21:02

valerie wrote: What you describe is not limited to Italian users.

All I can tell you is I have noticed a large downfall in the survey industry.

Things change with time. The survey industry appears to be changing also.

I am glad you are finally acknowledging what I have been saying so many times. I will print this and make a large poster on my wall :P :mrgreen:

As far as people getting restricted from surveys, it is not just this site but Prodege family of sites, you can read many complaints online. I would be willing to bet that a lot of these are unfair... Problem is, why does it take so much time for them to review accounts, why is there so much red tape surrounding this process ? The GPT industry was doing just fine, when Prodege acquired ClixSense or any other GPT site, they went downhill....Same for other acquisitions like SSI acquiring OpinionOutpost, and Toluna acquiring GreenfieldOnline. I can see out of experience as I was a member of these original panels so I have seen the downfall.

I too have noticed a growing number of complaints here on the forum about people being banned from surveys, and surprisingly from people who have been long time members of CS, could it be that over the years automation is replacing what was used before, and that the thresholds are too tight here ? It's unfortunate, because if you are blocked from surveys here, there is pretty much nothing else left. Surveys are the top earner for some here, tasks is another declining industry, the amount of rubbish and unfair tasks is growing - it's hard to complete most tasks without the constant fear of getting an unfair correction that will never get addressed, or being expelled or receiving a flag. Only some countries are lucky enough to receive targeted tasks to boost their earnings.

Quote:
These days, everyone must be extremely careful in completing surveys
honestly. You absolutely MUST read the questions and answer honestly.

In past years, you may have gotten by with scanning questions and
choosing incorrect answers. Today, you will NOT get by with it.

So are you suggesting that everyone who gets banned from surveys are at fault ? I do not think so. Some people who have been banned have been very honest and read every question and were not new to surveys...and no, you could not get by scanning questions before, if you did you were kicked out on a quality term status. LUCID (formerly Federated Sample, have been using quality checks for many years). Surveys include attention checks already and have for a long time even during CS early years, if you tripped in any of those you would be screened out, and you could even be banned by the routers individually. It seems NOW that Prodege is using its own layers of quality and consistency checking, question is how effective is it, are all cases accurate or are there many false positives ?

Quote:
I have no knowledge of the exact science or reasoning behind it or even
how it works. Obviously the surveys have in place software that
recognizes incorrect responses. ySense partners may also have their
own system too. I don't know.

LUCID has their system, CINT has their system, P2Sample (now CINT) has their internal quality checks, and it is very unfair too as people are getting -5 and -20 survey score deduction unfairly even after being 100% attentive.
PeanutLabs has their own system too and they are known for abusive bans too.....Look at the all the fraudulent flags and unfair tasks, companies give all the power to their clients to reject surveys and tasks, whether it is fair or not, some clients are taking advantage of their power to avoid paying. I'm sure the same applies to surveys, it could be that Prodege gets reports from those routers / clients, you could be 100% honest and attentive in your surveys, but if the market researcher THINKS your survey data is not valuable for the study, they can condemn you and flag you as suspicious, in other words around here, you are treated as guilty until proven innocent. That is pathetic beyond belief.

NOBODY is safe here. I mean yes you should always read every single question CAREFULLY and REMEMBER your answers, because you have to answer the same way and be CONSISTENT throughout, by doing so you avoid most of the bans, BUT you are still not 100% safe against an unfair ban.

Quote:
If you get blocked, all you can do is contact ySense support and see if
they will unblock you. In regards to 'YourSurveys' they have a point
system and contact so you can contact them directly. PeanutLabs also
has a contact system but I wouldn't hold my breath for a reply.

Peanut Labs is a disgrace of a route rand company, their support is non existent and they are arrogant at best. They HIDE behind their crap, they don't even reply publicly to BBB complaints, they claim they reach out directly to the person, which is very unethical!

As to ySense, sadly support is horrible - but support is horrible on many other sites too.

Only the mom & pop businesses manage to offer good service and support. Whenever Jim or Joao replied to tickets, they were right on point and you were understood. Whenever anybody else answered it was ABSURD and unrelated.
On CS I had to re-escalate to Jim some support tickets because the replies were canned and ABSURD.

Unfortunately we hear a lot here "just contact support" but support is beyond mediocre here.

The only thing to do IF you are banned from surveys is to wait for them to review your account, whatever that is,
if they find that you were pretty much inconsistent across the board, then you are pretty much done, most bans are final. Otherwise depending on your history and review, they might lift the ban, which has been the case for some here.... But the wait time can be long, don't know why - it seems companies nowadays are putting the least of their resources into SUPPORT! It is DISGUSTING considering that without our work, there is no business. It is the members that make the business grow and earn them money !

Abusive bans, blocks, unfairness, is not just a problem here but many other sites too, and sometimes WORSE too. Some GPT sites will only block you when you come to cash out your earnings!!!
Darkstar2
Posts16,936
Member Since2 Oct 2011
Last VisitToday
Likes Given6,153
Likes Received12,313/6,547
Locked
Return to 'General Talk' Forum     Return to the forums index
All times displayed are EST - Server Time: Oct 20, 2021 10:31:22 EST