hmb1212 wrote: Hello,
I created this new account just to write a post here to get any kind of help please because I have been a Clixsense member for few years under the nickname vaneela with an avatar of my ginger cat. I wasn’t very active on forum but I hope someone could confirm that “I” exist here....
So my account has been deactivated a month ago for no reason as I didn’t broke any rules and I sent first ticket in 21 November, then 2 additional ones in the meantime so now it’s been almost a month with no answer for my 3 tickets whatsoever. The “funny” thing is that they deactivated my account a day after I requested a cashout through Payoneer and since then i cannot log in here anymore. I read the rules to find out what could I do wrong but there is nothing and how it’s even possible to deactivate someone’s account without letting know about it and the reason of it?? Not to mention it happened after I made cashout of money earned by me, so it’s totally ridiculous situation.
To say that I’m upset is really not enough to describe because I’ve been here for a long time and I don’t think I was treated fair by any means. Can someone please help? Apparently it doesn’t make sense to send 4th ticket because I’m ignored anyway.
Hi vaneela/hmb1212...I bring you good news - our compliance team have reviewed your account and reactivated it for you. Please check that's the case, and let me know that you can log in again.
For reference, it appears that some of your most recent activity on Peanut Labs triggered the ban. They definitely aren't triggered when you cashout.
I can't go in to too much detail on the reason for the ban (to prevent members from gaming the system), but I recommend:
- Avoid using a VPN
- Take your time to read questions and answer carefully & truthfully
- Be honest with your answers. If your details don't consistently match previous answers (gender, age etc) then it's likely to flag you as suspicious and increase the chance of your account being banned
All the best