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#1 by hansgruber » Thu May 12, 2016 05:59

ive been getting a problem with my laptop lately, every time i go to a website i keep getting a DNS error on a grey screen with a sad face on it, then the page loads. i asked a couple of people and they dont seem to know what it is, has anyone got any ideas?

thanks :thumbup:
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#2 by JimmyCeee » Thu May 12, 2016 06:05

I do not know anything about it specifically, but it sounds like a (maybe harmless) virus that is just there to get your goat.
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#3 by Marcel-R6 » Thu May 12, 2016 06:13

Let me guess this happens when using Chrome?
If so:

Quote:Go to your settings click on Extensions and disable one called "SearchNewTab 1.0"
Last edited by Marcel-R6 » Thu May 12, 2016 06:42 » edited 1 time in total
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#4 by zegon » Thu May 12, 2016 06:23

Yes, Chrome is a pollutant.
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#5 by BouldRake » Thu May 12, 2016 08:24

Are you on TalkTalk?

They've been broken all week - and if you follow traceroute, it's in their data centre so it affects all customers - , and Chrome is quietly fixing it for you. As a work around, login to your neighbours Virgin Media and hope they don't notice.
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#6 by hansgruber » Thu May 12, 2016 19:35

i dont have searchnewtab 1.0 i cant see it, im not on talktalk either so i dont know what it could be. ive been getting it for over a week now and its doing my head in, i did a malware bytes scan and didnt find anything and i dont really know what else to do.
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#7 by BouldRake » Thu May 12, 2016 20:08

You get a DNS issue when, well, when you can't resolve the DNS. There are lots of reasons this can happen, some piece of software getting in the way of your connection, a problem with a DNS server itself, or a problem somewhere along the line (the ongoing TalkTalk issue, for example, throws a DNS issue, but is actually a packet loss problem).

Run the usual anti-virus and anti-malware stuff. Check your ISP's service status pages. TalkTalk is the only ISP with an issue bad enough to be reported on a tech forum, that doesn't mean it's the only ISP with any issues at all. If all those things come back fine, try switching to another DNS provider. Even if you decide not to keep them, it'll at least determine whether the problem is your end or somewhere else. OpenDNS offers this for free. If you know how to set DNS, 208.67.222.222 and 208.67.220.220. If you don't,
OpenDNS : Computer Configuration
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#8 by BouldRake » Thu May 12, 2016 20:10

Oh, and if you've got a home network beyond a simple "plug it in and let the router decide" also check your hosts file, and make sure you haven't done anything dumb like confusing your raspberry pi with your router. That took some finding...
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#9 by maola7 » Fri May 13, 2016 00:02

You have a virus/malware, and your system needs cleaning.
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#10 by valerie » Fri May 13, 2016 00:42

Sounds like a hijacker. Go get some free anti virus software that will get
rid of hijackers. I think that it is the AVG that I am thinking of that gets
rid of it.

Also, if it only happens when clicking a particular website, then it is probably
on their end.
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#11 by hansgruber » Fri May 13, 2016 07:17

im still getting it *grr*

it says :

this site can't be reached

www.your-surveys.com's server DNS address could not be found

DNS_PROBE_FINISHED_NXDOMAIN

sometimes it stays for a second, sometimes 5 seconds and then the page loads. its doing my swede in. ive got zonealarm and malwarebytes so im going to do another scan, i must have missed something.
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#12 by BlizZzard » Fri May 13, 2016 07:43

.
Last edited by BlizZzard » Wed May 25, 2016 07:29 » edited 1 time in total
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#13 by madeture » Fri May 13, 2016 07:55

Does it happen on all browsers or only on chrome?

If it happens only on one browser, perhaps a simple reinstall will help.
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#14 by valerie » Fri May 13, 2016 08:49

You can have the moon but it doest remove hijackers.
Only some antivirus software is good at doing so.

However, you said it only happens at one site so it
sounds like it is on their end and nothing you can
do about their site.
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#15 by hansgruber » Fri May 13, 2016 17:45

valerie wrote: You can have the moon but it doest remove hijackers.
Only some antivirus software is good at doing so.

However, you said it only happens at one site so it
sounds like it is on their end and nothing you can
do about their site.

i actually meant all sites and yeah im still getting it. im thinking of reinstalling my whole laptop
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#16 by jjohnson777 » Sat May 14, 2016 06:47

This is why I have 4 labtops & chromebook. I also bought 3 other desktops other people using in house so could use one those until get new one.
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#17 by zegon » Sat May 14, 2016 10:42

hansgruber wrote:
valerie wrote: You can have the moon but it doest remove hijackers.
Only some antivirus software is good at doing so.

However, you said it only happens at one site so it
sounds like it is on their end and nothing you can
do about their site.

i actually meant all sites and yeah im still getting it. im thinking of reinstalling my whole laptop

To reinstall your laptop will probably solve the problem.

But the question is if it then maybe only is a temporary solution and that you suffer from the same problem again when you visiting the same '' infected '' website again.

I do not know what kind of protection you have on your computer, but it does not seem to have been enough of to protect yourself from any kind of infection.

Something more powerful protection must be enough before you reinstall on your computer, so it will not be made ​​unnecessarily.

For it is a lot of work and takes a lot of time to reinstall a computer, i hate to do it.

Btw, you've got it to work with banners now so that you had in mind ??
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#18 by hansgruber » Tue May 24, 2016 18:26

i got that annoyed i took out my balance and left. then 2 days later i was doing something, got distracted for 15 mins, tapped a key to bring the laptop out of standby mode and it was installing windows 10!! out of nowhere!!

in all fairness its been there a while but i just ignored it, and i didnt want to break anything so i just let it install and the DNS issue has vanished. i dont know if i should roll it back to windows 8 though because thats what my laptop was designed for but everything seems to be ok now :thumbup:

we shall see
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#19 by ChristelleP » Tue May 24, 2016 19:11

hansgruber wrote: ive been getting a problem with my laptop lately, every time i go to a website i keep getting a DNS error on a grey screen with a sad face on it, then the page loads. i asked a couple of people and they dont seem to know what it is, has anyone got any ideas?

thanks :thumbup:

You can flush your dns resolver cache by typing in cmd :

cd\Windows\system32
ipconfig/flushdns

It's al little like deleting browser cache. It doesn't always work, but it never do harm...
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#20 by hansgruber » Tue May 24, 2016 19:47

ChristelleP wrote:
hansgruber wrote: ive been getting a problem with my laptop lately, every time i go to a website i keep getting a DNS error on a grey screen with a sad face on it, then the page loads. i asked a couple of people and they dont seem to know what it is, has anyone got any ideas?

thanks :thumbup:

You can flush your dns resolver cache by typing in cmd :

cd\Windows\system32
ipconfig/flushdns

It's al little like deleting browser cache. It doesn't always work, but it never do harm...

wow i wish id known that last week lol :lol:
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